Madrid Shoes

UK Mainland Deliveries

We provide safe and secure delivery for mainland UK starting from £2.99 and free delivery for orders over £100.

Need your item for the next day or on a Saturday?

We offer next day delivery starting from £6.99* and Saturday via Parcel Force for just £9.99.

Orders placed before 2pm Monday to Friday will be processed the same day. Any orders placed after 2pm will be processed and dispatched the following working day.

Orders placed after 2pm on Friday will be processed the next working day which would be the following Monday, in the case that the Following Monday happens to be a Bank Holiday then the order will be processed on the Tuesday.

International Deliveries

As well as Mainland European deliveries we have negotiated a new deal for our deliveries to the USA which now starts from just £20.99.

Please be aware that deliveries outside of the UK vary from country to country and are weight based. Prices are calculated at checkout.

U.K Returns

If you are not entirely pleased with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging including the hanger (admin charge may apply) . Items are sent from our warehouse with a green security tag attached, any item which is returned with the green tag not attached will not be eligible for a refund or exchange. Please note for any refunds a one-off fee of £3.99 will be deducted from the amount for the cost of the return shipping. Please retain proof of postage until we confirm your refund/exchange has been processed. Expect 7-10 working days for your refund to be processed.

Please refer to the following link on the Royal Mail website, follow the on screen instructions and print off your returns label.

CLICK HERE FOR RETURNS LABEL

Any orders that are placed on our website must be returned via the process above and will not be accepted if returned in store. Any orders purchased at any of our stores must be returned to the store the transaction was made. For any further information regarding this contact us on 01213596500.

(PLEASE INCLUDE YOUR RETURNS FORM, OTHERWISE THERE MAY BE A DELAY IN PROCESSING YOUR REFUND/EXCHANGE).

The Returns policy applies to orders made on this website only. If you have purchased clothing from a House of Cavani store or other retailer, please follow their individual returns policies which may differ.

International Returns

If you are not entirely pleased with the products that you have chosen you may return them to us for a refund within 14 days of receipt. We will be happy to process a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

For further information email: info@cavani.co.uk

*If you place your order before 2pm GMT (working days only).

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If security is breached, we will endeavour to alert all users of our website within 72 hours of the breach on the site.

Payment

If you choose a direct payment gateway to complete your purchase, then our Visualsoft website stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.